All packages are sent via registered mail, it is necessary that there is someone at your residence to receive the package (they need a signature), otherwise they will leave a notice, if you fail to respond to the notice the package may be sent back. Please keep track of your mail. We have no control over the packages after they are left at the post office.
Please remember that our products are handmade to order, therefore we need 15 working days for production and handling plus shipping, the 4 weeks start on the date of shipping, no at the date the order was placed.
You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
For the United States your order will be delivered by USPS and tracking numbers are available only by request within 2 weeks of the order is shipped. For other countries please note that tracking might not be available and deliveries will be made by your national post, contact us if you need more details about tracking numbers.
For holiday season it is possible that delivery times may be longer than usual, sometimes post can take 2 months to arrive, this delays unfortunately are out of our control, your limit date to order and receive before christmas is by mid October, later than that the parcels will not arrive on time and we cannot take responsibility on that matter.
*Unfortunately we can´t commit with any specific date of arrival in orders shipped from mid-November to January (sometimes transit could take up to 2 months) We appreciate your understanding and patience, since post is very busy worldwide. You can always upgrade to express shipping, contact us for more info.
To get an ETA please add up the days. Please keep this aprox dates in mind when expecting your package.
+ Fabrication time:
8 to 15 days in handmade to order items (aproximately times)
None for handmade stock/sale items.
Up to 5 days for all orders.
Worldwide: up to 4 weeks
Express shipping options
Please contact us for rates, this service has an extra cost. We ship via Fedex, normally one pair of shoes to the US costs $50 USD arriving wihtin 5 to 8 bussiness days (next day delivery is also available) (Please note that upgrading shipping to express doesn´t mean we will make the product faster, just they will be delivered faster than using regular post.)
Delays and Returns
.- If after one month of shipping your parcel hasn´t arrived please contact us ASAP.
.- All orders will ship to the address provided on your receipt, if you need to change the address please contact us the faster possible.
.- Items are sometimes sent back due to various issues such as custom duties, unclaimed packages, non-calling, etc. If this happens and your package is sent back to us you must repay for the shipment of the item and we will resend it to you, but only once we receive it back, not before. Your item will not be remade, it is the buyer’s responsibility to keep track of your mail, change an address or leave it with someone you trust.
.- If your parcel was returned and we do not receive any answer from you we can´t take any responsibility on it. There won´t be refunds or reshipments.
CUSTOMERS ARE RESPONSIBLE FOR ALL TAXES OR CUSTOM FEES CHARGED IN YOUR HOME COUNTRY. GOLDEN PONIES IS NOT RESPONSIBLE FOR THE PAYMENT OF THIS DUTY. WE ONLY CHARGE COST OF PRODUCT + SHIPPING.